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Return & Exchange Policy

We hope you will love your Moony order, but if for any reason you would like to return your item/s they can be returned for exchange or refund provided that the guidelines outlined below are observed.

ONLINE RETURNS

Please contact us to authorize your return within 30 days of receipt of goods. You can contact us by email at support@moonymode.com.

Please quote your order number and reason for return. Items returned must be in their unused condition and packaged as per the original order with all tags in place. We do not accept a returned item that’s worn, damaged, washed or altered in any way.

ONLINE MERCHANDISE THAT CANNOT BE RETURNED OR EXCHANGED

– In accordance with health and hygiene regulations, products of a hygiene

– Sensitive and personal nature cannot be returned or refunded, unless they are in an unused, completely unopened condition with all hygiene temper resistant seals intact. This includes pillowcases, hair accessories, scrunchies, beauty bands, and face masks. Due to hygiene regulations and the nature of the product, face masks are non refundable or returnable.
– Special custom ordered items such as custom size and custom styles
– Sale items are final sale, no returns, no exchanges
– Plus size (1X, 2X, and 3X sizes) silk sleepwear items are custom made to order, no returns, no exchanges

EXCHANGES

The new item will be shipped to you after the returned item has been received by us and checked.

REFUNDS

The refund will be returned to your account that originally used to pay for the order within 2 business days after the returned item has been received by us and checked. Shipping fees cannot be refunded. Please be aware that under hygiene regulations, in order to return a product, all hygiene tamper resistant seals must be intact, and complete with all tags and labels attached. We reserve the right to refuse items that are not returned in an unused, unopened condition. This does not affect your statutory rights.

ORDER CANCELLATIONS

All orders canceled within 24 hours of purchase will be eligible for a full refund. Once an order begins the shipment process we’re unable to cancel it until the product is returned back to us or rejected at the time of delivery.

ORDER CANCELLATIONS

Please be aware that under hygiene regulations, in order to return a product, all hygiene tamper resistant seals must be intact, and complete with all tags and labels attached. We reserve the right to refuse items that are not returned in an unused, unopened condition. This does not affect your statutory rights.

Everything we sell has been meticulously checked with a strict quality control procedure before being dispatched. If you believe you received a faulty item, please contact our support team at support@moonymode.com as soon as you receive your order, and we will be happy to investigate further. Please include pictures and a description of the fault, which will make it easier for us to resolve the issue. You will then need to return the item to us for a thorough inspection.

Once we have approved a return/exchange, your refund will be credited to the original payment method within 10 working days of receipt of your return. You will receive an email notifying you of your refund being processed. Please note that funds can take up to 7 business days to appear in your account.

We do not cover return shipping costs. Please make sure that you keep proof of postage for your return as any item returned to us is your responsibility until it arrives at our warehouse. We advise that you send your item back to us using a tracked delivery service that insures you for the value of the goods.

Please note we will not refund duties, taxes or shipping costs.

Personalized items

Due to their nature, personalized items cannot be returned.

Gift cards Gift cards are nonrefundable

Shipping Policy – Our carrier partners stipulate that only items still not delivered after 15 working days since the day of postage can officially be classified as lost. Only after this will a refund/replacement be sent.

We will send your items to the address you enter at checkout. We will not take responsibility for any mistakes or typos in the address.

We do not take any responsibility for how you wash or treat the products.

Our story is more than just sharp scissors and straight stitches. Knowing the human body and its self measurements and secrets we create perfect sleepwear.

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